Bambaeeroo, F., & Shokrpour, N. (2017). The impact of the teachers’ non-verbal communication on success in teaching. Journal of advances in medical education & professionalism, 5(2), 51.

Deutsch, M., Coleman, P. T., & Marcus, E. C. (Eds.). (2011). The handbook of conflict resolution: Theory and practice. John Wiley & Sons.

McArthur, P. W. (2014). Ladder of inference. The SAGE encycolpedia of action research, 486-488.

NSW Department of Education (2021). Conflict resolution

Victorian Association for Dispute Resolution Inc. (2001). Mediation in schools (PDF, 186KB)

Zimmerman Nilsson, M. H., Wennergren, A. C., & Sjöberg, U. (2018). Tensions in communication—Teachers and academic facilitators in a critical friendship. Action Research, 16(1), 7-24.