Learning activity 1 – Conflict – Understanding and management practices
The purpose of this task is to understand the implications of conflict, and consider possible practices to manage conflict. Being prepared can help us all to engage and manage conflicts.
Reflect on the table below. What kind of conflicts might you encounter during the transition process, and what might be the reason that these conflicts occur? Think about this in the context of parent/carer:teacher, teacher:teacher, teacher:school leader, student:teacher, and student:student relationships during the transition process.
| Example | Reason conflict may occur |
|---|---|
| Disagreement between parent/carer and teacher over how best to support a child during transition |
Emotions about change Misunderstanding Unrealistic parent/carer (or teacher) expectations Poor communication Lack of understanding of individual student needs |
Strategies to manage conflict
Now, consider specific strategies that can help you when engaging in conflict. Some ideas are listed below for you – continue to add to this list and draw upon the strategies as needed.
- Acknowledge the feelings of others
- State the issue
- Support with data
- Listen and hear
- Avoid blame
- Share impact and consequences of inaction
- Offer support
- Work to find a solution
- Revisit the conversation when you are both calm
- Consider the other person’s feelings
- Reflect on what went well and what needs to be done differently